The Veyrai at Shadyside

Arrival & departure

Check-in from 3:00 PM. Check-out by 12:00 PM.

Access & keys

Check-in after the listed time. Check-in begins at the time shown on your reservation. Earlier arrival by arrangement only.

Check-out by the listed time. Please check out by the time on your reservation so the home is ready for the next guest.

Keep your entry code private. Door codes and keys are for registered guests only. Please do not share them with anyone.

Return keys and fobs at checkout. Leave all keys, fobs, and remotes where you found them. Lost-item fees may apply.

Noise

Quiet hours 10 PM to 7 AM. Quiet hours are 10 PM to 7 AM daily, every day of the week.

No parties or events. No parties, gatherings, or events without prior written approval.

Instruments at indoor volume. Musical instruments are welcome at indoor, considerate volume only.

Keep voices low outdoors at night. Sound carries after dark. Please keep conversations on patios, balconies, and walkways low at night.

Guests

No unregistered overnight guests. Overnight guests beyond the reservation count must be pre-registered with the host.

Maximum occupancy enforced. Respect the maximum occupancy listed on your reservation. Over-occupancy may result in immediate cancellation without refund.

No commercial photography. Commercial photography, filming, or influencer content requires advance written approval.

Day visitors leave by quiet hours. Daytime visitors are welcome, but please have them leave by the start of quiet hours unless they are registered to stay.

Parking

Park in your assigned space only. Use only the space assigned to your unit. Please do not block neighbors, driveways, or shared access.

Register vehicles with the host. Let us know the make, model, and plate of any vehicle so it is not towed.

Street parking follows local signs. When using street parking, follow all posted signs and permit rules. Tickets are the guest responsibility.

Pets

Pets registered at check-in. All pets must be registered with the host before check-in, even if the home is pet-friendly.

Service animals always welcome. Service animals are always welcome. Emotional-support animals require advance notice.

Pets off furniture and beds. Please keep pets off furniture, beds, and linens. Damage beyond normal wear is chargeable.

Clean up after pets outdoors. Please pick up after pets in all shared and outdoor areas and dispose of waste properly.

Smoking

No smoking or vaping indoors. Smoking, vaping, and cannabis use of any kind are prohibited inside the property.

Smoke outside and dispose butts. Outdoor smoking is permitted in designated areas. Please dispose of butts in provided containers, never on the ground.

Cannabis use prohibited. Cannabis use is prohibited on the premises regardless of state law.

Safety

Do not disable smoke detectors. Please never disconnect or cover smoke or carbon-monoxide detectors. Tell us right away if one is chirping.

Open flames need care. If candles or open flames are permitted, never leave them unattended. Many homes prohibit them entirely.

Know the nearest exit. Please locate the nearest exit and fire extinguisher on arrival. In an emergency, call 911 first.

Supervise children near hazards. Please supervise children near stairs, balconies, pools, and water features at all times.

Damage & care

Report issues within 24 hours. Please report any damage, malfunction, or concern within 24 hours of discovery so we can address it quickly.

Lock up when leaving. Always lock doors and windows when leaving the property, even for short errands.

Thermostat 62 to 78 F. Please keep the thermostat set between 62 and 78 degrees Fahrenheit to protect the HVAC system.

Damage deducted from deposit. Damage beyond normal wear and tear will be deducted from the security deposit and billed if it exceeds the deposit.

Guest responsible for their guests. The booking guest is responsible for the conduct of anyone they allow on the property.

Kitchen

Leave kitchen as found. Please leave the kitchen reasonably clean. Dishwasher loaded, counters wiped, trash bagged.

Compost and recycle where marked. Follow any sorting instructions left in the kitchen for compost, recycling, and trash.

Run appliances only when home. Please run the dishwasher, washer, and dryer only while you are at the property, not overnight or while out.

Outdoor

Grill and fire pit care. If a grill or fire pit is provided, follow the posted instructions and never leave it burning unattended.

Pool and hot tub rules apply. Use pools and hot tubs at your own risk and follow the posted rules. No glass near the water.

Bring cushions in during storms. Please return outdoor cushions and bring valuables inside during storms or when leaving for the day.

Shared spaces

Label and store your own food. In shared kitchens, please label your food and use only your assigned shelf or bin.

Clean shared spaces after use. Wipe down shared kitchens and bathrooms after each use so the next person finds them ready.

Respect housemates' quiet needs. Be mindful of housemates who work or sleep on different schedules. Headphones in common areas after quiet hours.

Host visitors in common areas. Please host visitors in common areas, not in shared bedrooms or a housemate's private space.

Conduct

No illegal activity. Any illegal activity on the property ends the stay immediately, without refund.

No subletting or re-listing. Please do not sublet, re-list, or assign your reservation to anyone else.

Treat staff with respect. Cleaners, maintenance, and support staff are here to help. Please treat them courteously.

Lease & residency

Renters insurance recommended. We recommend carrying renters insurance for the length of your stay to protect your belongings.

Maintenance requests via the portal. Please submit non-emergency maintenance requests through your resident portal so we can track them.

Give notice before vacating. Provide written notice before moving out, per the terms of your lease or stay agreement.

Neighbors

Be a good neighbor. Respect the neighborhood. Our relationships with neighbors keep this property available for future guests.

If a rule is broken

Most stays go smoothly. If a rule is broken, we may charge for any added cost, keep some or all of the security deposit, or end the stay early. We'll reach out first whenever we can.